Learn about our super-fast shipping.
Our products are shipped across Canada from our Bioterra Eco Shop warehouse in the Niagara region: We use several couriers including UPS, FedEx, Canada Post and many more to ensure your orders arrive as soon as possible.
Same-day delivery & 24H shipping within the GTA
We are pleased to offer same-day delivery when orders are placed before 8am EST within the Greater Toronto Area*. At check-out, delivery availability and options will appear where available (service map). Any orders that are placed after 8am EST will arrive the next day.
* In cases where package dimensions and weight are exceptional; orders will be shipped by ground.
Enjoy the convenience of Express Shipping
Express shipping is a premium service available to all orders.
*In cases where package dimensions, weight or remoteness of delivery address are exceptional; orders will be shipped by ground.
The following is a province breakdown of delivery times:
- AB, BC, ON, QC: 1-2 business days
- MB, NB, NL, NS, PE, SK: 1-3 business days
- NT, YT, NU: 3-5 business days
Contact our Client relations team please email email@example.com with ‘CANCELATION OF ORDER #77713’ as the subject.
Note that we fulfill & ship all orders in 24 hours. If the order you wish to cancel has been shipped, we cannot cancel it.
Refusing Delivery, Unclaimed Orders, Incorrect Address
If you refuse your order upon delivery, or no one was available to accept your order despite multiple delivery attempts, or your order is left unclaimed at the shipping courier, your order will be returned to our warehouse and you may incur a re-shipping fee.
After placing an order, you will receive a tracking number via email.
Returns? No Problem.
As the COVID-19 response continues to evolve, we reserve the right to make any necessary changes to this policy without prior disclaimer. We will continue to adapt our practices based on the guidelines established by the Public Health Agency of Canada.
For assistance with a return, connect with our team at firstname.lastname@example.org.
10-Business Day Return Policy
Product returns are eligible for a refund within 10 business days of receiving your order. Refunds will be processed based on the original method of payment.
Product Must Be in Perfect Condition
All products returned to Bioterra Eco Shop must be in perfect condition. The unused item must be returned in its original condition and packaging.
All PPE Face Masks, personal care supplies, all Food & Snacks, items which have been removed from their original packaging, assembled or modified & Any items marked as non-returnable on the product page are not eligible for return.
Returning Damaged, Defective, or Incorrect Products
Customers must inspect products upon reception. If there is damage, a defect, or if it is the incorrect product, the customer must contact our customer care team within 10 days of reception. Arrangements will be made to return the damaged, defective, or incorrect product free of charge, and we will allocate the customer a full refund.
*Please note that we are not the manufacturers of the products we sell. If you have a performance and/or warranty issue, or a general complaint with a product, please contact the manufacturer at the number on the packaging.