At Bioterra Eco Shop, we want our customers to be 100% satisfied with their shopping experience.
We ship our products within Canadian borders only.
All orders placed are delivered within 10 days of purchase, but often arrive within 1-5 business days to most major Canadian cities.
Any orders valued at $69.99 and above receive Free Standard Shipping anywhere in Canada.
Below is a detailed breakdown of our Shipping Policy.
Standard Shipping (Orders below $69.99)
If your order qualifies for Free Standard Shipping ($69.99 and above), but you choose "Express Shipping" at checkout, you will no longer receive Free Standard Shipping and will instead be charged for Express Shipping accordingly.
We accept returns of unopened and unused products up to 10 business days after the date of purchase.
Where a return is possible, a prepaid shipping label will be provided to you to facilitate return of the item(s) to BioterraEcoShop.ca
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The following products cannot be returned:
- Products that have been opened or used
- Feminine hygiene products
- Products missing their original packaging or labels
- Consumable goods
- Items purchased on sale
To complete your return, we require a receipt or proof of purchase.
Please email email@example.com with your order # and a copy of your digital receipt to request a return.
Late or missing refunds
If you haven't received your refund within 10 business days, please contact firstname.lastname@example.org.