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Free Shipping $69+ | Fast Shipping Canada Wide
Free shipping $69+ | Fast Shipping Canada Wide

Copy of Shipping & Returns

At Bioterra Eco Shop, we want our customers to be 100% satisfied with their shopping experience. 

We ship our products within Canadian borders only.

All orders placed are delivered within 10 days of purchase, but often arrive within 1-5 business days to most major Canadian cities.

Any orders valued at $69.99 and above receive Free Standard Shipping anywhere in Canada.

Standard Shipping (Orders below $69.99)

  • ON & QC
    • 1-2 Days
    • $11.99
  • AB, BC, MB, NB, NL, NS, PE, & SK
    • 3-5 Days
    • $15.99
  • NT, YT, & NU
    • 4-10 Days
    • $15.99

Express Shipping

  • ON & QC
    • Overnight
    • $24.99
  • AB, BC, MB, NB, NL, NS, PE, & SK
    • 1-2 Days
    • $24.99
  • NT, YT, & NU
    • 3-5 Days
    • $24.99

If your order qualifies for Free Standard Shipping ($69.99 and above), but you choose "Express Shipping" at checkout, you will no longer receive Free Standard Shipping and will instead be charged for Express Shipping accordingly.

Returns

We accept returns of unopened and unused products up to 10 business days after the date of purchase.

Where a return is possible, a prepaid shipping label will be provided to you to facilitate return of the item(s) to BioterraEcoShop.ca

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following products cannot be returned:

  1. Products that have been opened or used
  2. Feminine hygiene products
  3. Toothbrushes
  4. Toiletries
  5. Products missing their original packaging or labels
  6. Consumable goods
  7. Items purchased on sale

To complete your return, we require a receipt or proof of purchase.

Please email info@bioterraecoshop.ca with your order number and a copy of your digital receipt to request a return.

Late or missing refunds

If you haven't received your refund within 10 business days, please contact info@bioterraecoshop.ca.