How do I know that Bioterra has received my order?
As soon as you place your order, you'll receive a confirmation email from us letting you know that we have received your order. You'll receive another email when your order has been shipped!
How do I track my order?
You will receive an e-mail or a text message to let you know that your order has shipped. Within that message, you will receive a tracking number that will allow you to track your order.
I have questions about the status of my order. Who do I contact?
If you have a question about the status of your order, please call us at 1-855-415-9144 or email us at firstname.lastname@example.org. You will need to provide us with your order ID (which you will find in your order confirmation email).
What if I didn't receive a confirmation email for my order?
Sometimes, e-mails end up in the wrong place! Please check your "Spam" or "Junk Mail" folders and ensure you provided us with the correct e-mail address. If you still have not received a confirmation e-mail from us, feel free to contact customer service by calling 1-855-415-9144 and we will be happy to assist you!
Can I contact you via social media regarding my order?
Which payment methods do you accept?
We accept Visa, MasterCard, American Express, AMEX, ApplePay, GooglePay, ShopPay and Interac E-Transfer. If you prefer to use a different method, please call us at 1-855-415-9144.