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Free Shipping $49.99+
Free Shipping $49.99+

退款政策

We accept returns of unopened and unused products up to 10 business days after the date of purchase.

Where a return is possible, a prepaid shipping label will be provided to you, to facilitate return of the item(s) to BioterraEcoShop.ca

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following products cannot be returned:

  1. Products that have been opened or used
  2. Feminine hygiene products
  3. Toothbrushes
  4. Toiletries
  5. Products missing their original packaging or labels
  6. Consumable goods
  7. Items purchased on sale

To complete your return, we require a receipt or proof of purchase.
Please email info@bioterraecoshop.ca with your order # and a copy of your digital receipt to request a return.

Late or missing refunds

If you haven't received your refund within 10 business days, please contact info@bioterraecoshop.ca.