We accept returns of unopened and unused products up to 10 business days after the date of purchase.
Where a return is possible, a prepaid shipping label will be provided to you, to facilitate return of the item(s) to BioterraEcoShop.ca
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The following products cannot be returned:
- Products that have been opened or used
- Feminine hygiene products
- Products missing their original packaging or labels
- Consumable goods
- Items purchased on sale
To complete your return, we require a receipt or proof of purchase.
Please email firstname.lastname@example.org with your order # and a copy of your digital receipt to request a return.
Late or missing refunds
If you haven't received your refund within 10 business days, please contact email@example.com.